The aim of the program is to train someone in the sales of products or services, to offer solutions that correspond to their customers’ needs, to provide advice, establish a climate of trust and build customer loyalty by offering personalized service that meets customer expectations. In addition to consulting and sales-related tasks, sales consultants may also manage and display in-store merchandise and provide after-sales service.
| Code | 5821 (English) 5321 (French) |
|---|---|
| Diploma | DVS |
| Sector | Administration, Commerce and Computer Technology |
| Length of training | 900 hours |
| Approximate duration in months | 9 months |
| Number of credits | 60 |
| Status | Program approved in 2008. |
Admission (Domestic students ONLY)
Benefits
Course contents
| Code | Statement of Competency | Hours | Credits |
|---|---|---|---|
948-422 448-422 | Determine their suitability for the occupation and the training process French Course | 30 | 2 |
948-436 448-436 | Establish professional relationships in the workplace French Course | 90 | 6 |
948-443 448-443 | Interpret consumer behaviour French Course | 45 | 3 |
948-452 448-452 | Provide customer service French Course | 30 | 2 |
948-468 448-468 | Sell products and services French Course | 120 | 8 |
948-473 448-473 | Perform sales-related transactions French Course | 45 | 3 |
948-481 448-481 | Manage their time at work French Course | 15 | 1 |
948-492 448-492 | Use job search techniques French Course | 30 | 2 |
948-504 448-504 | Begin acquiring professional sales experience French Course | 60 | 4 |
948-512 448-512 | Become familiar with the laws and regulations governing professional sales French Course | 30 | 2 |
948-522 448-522 | Provide after-sales service French Course | 30 | 2 |
948-534 448-534 | Perform sales-related activities in French (as a second language) French Course | 60 | 4 |
948-543 448-543 | Keep their knowledge of products and services up to date French Course | 45 | 3 |
948-554 448-554 | Perform stock management activities French Course | 60 | 4 |
948-563 448-563 | Perform visual merchandising activities French Course | 45 | 3 |
948-573 448-573 | Make connections between marketing strategies and sales of products and services French Course | 45 | 3 |
948-588 448-588 | Integrate into the workplace French Course | 120 | 8 |
| 900 | 60 | ||
The locations
Choose from:
117-1111 Rue Saint-Urbain, Montréal, QC H2Z 1Y6
Studying from home
