The Computer Support vocational program trains students to become computer support technicians. They work mainly in computer systems design, information industries, and public administration.
Technicians handle hardware and software issues for various devices, perform maintenance, and install new equipment. Complex issues are escalated to specialized teams, with opportunities for advancement.
Technicians must stay updated on technical information and possess qualities like autonomy, problem-solving, communication, and stress management.
Coded | 5385 |
|---|---|
| Sanction | DEP |
| Sector | Administration, commerce and IT |
| Total duration | 1,800 hours |
| Approximate duration in months | 18 months |
| Number of units | 120 |
| Status | Program approved in 2022. |
Admission (Domestic students ONLY)
Persons holding a CSQ or living in Quebec during the last 3 consecutive years or living in Quebec for 12 consecutive months without full-time studies
Permanent Residence or Canadian Citizen
Benefits for Local Students
Bursary up to $1500 per month
OPUS card reduced fare
Eyeglasses & Contact Lenses Subsidies
Admission Requirements For International Students
International students ONLY
High school diploma & transcript
Passport & Birth Certificate
French B1 or the equivalence
This program is provided by French Public School Board
Benefits For International Students
3 year PGWP (Post Graduate Work Permit) guaranteed
Course content
| Code | Statement of Competency | Hours | Credits |
|---|---|---|---|
| 462-302 | Position yourself in terms of profession and training | 30 | 2 |
| 462-316 | Using office software | 90 | 6 |
| 462-328 | Perform installation and configuration of operating systems | 120 | 8 |
| 462-333 | Use a computer problem-solving method | 45 | 3 |
| 462-342 | Interacting in professional situations | 30 | 2 |
| 462-357 | Perform assembly and installation of computer workstations | 105 | 7 |
| 462-367 | Perform local area network installation and configuration | 105 | 7 |
| 462-373 | Perform management of hardware and software IT resources | 45 | 3 |
| 462-385 | Ensure the proper functioning of peripherals | 75 | 5 |
| 462-395 | Communicate in English during IT support activities | 75 | 5 |
| 462-405 | Ensuring the proper functioning of mobile devices | 75 | 5 |
| 462-418 | Start practicing the profession | 120 | 8 |
| 462-425 | Use system commands and scripting language | 75 | 5 |
| 462-435 | Using virtualization environments | 75 | 5 |
| 462-448 | Operate servers to manage access to network resources | 120 | 8 |
| 462-456 | Using a database management system | 90 | 6 |
| 462-464 | Perform software deployment | 60 | 4 |
| 462-475 | Implement a customer technical support approach | 75 | 5 |
| 462-485 | Perform maintenance and monitoring on servers and networks | 75 | 5 |
| 462-496 | Carry out support interventions in connection with communication and collaboration tools | 90 | 6 |
| 462-507 | Perform computer workstation recovery and optimization | 105 | 7 |
| 462-518 | Integrating into the workplace | 120 | 8 |
| 1800 | 120 | ||
The locations
Choose from:
117-1111 Rue Saint-Urbain, Montréal, QC H2Z 1Y6
Study at home remotely
